This year, we made meaningful progress across our strategic priorities: ensuring safety throughout our operations, building and maintaining the UK’s most reliable electricity network, delivering industry-leading customer satisfaction, facilitating decarbonisation and providing value for money. Our achievements reflect the dedication of our people and our commitment to delivering trusted, efficient service for the over 19 million people who rely on us.
Highlights of the year
As a leading infrastructure provider, we own and maintain electricity cables and lines across London, the East and South East of England, and make sure power flows reliably, safely and securely to more than 19 million people living across our region. To continue to maintain our industry-leading position, it is essential we adapt to changing energy demands, exceed customer expectations, meet regulatory requirements and support the Net Zero transition.
- TRIR covers all work-related injuries that lead to absence from work, and those requiring professional medical treatment even if no absence occurs.
- A customer connected to our network will be off supply on average for less than half an hour per year. This is a 60% improvement over 2010/11, when the average duration was 64 minutes.
Progress in our priority areas
This year we asked our stakeholders how they are helping us drive continuous improvement.
Focus on our customers and our people
Powering progress through people and leading the way in customer satisfaction
At UK Power Networks, our workforce really is our most valuable resource; it is the driving force behind our industry leading performance and future success. All employees are here to serve our customers too. We aim to provide them with a safe, reliable supply of energy that offers value for money and is ready for the transition for Net Zero. Our customers’ priorities are our priorities, and we listen to them every step of the way.
